Piero Ponce: A process system is like a cake’s slice
Piero Ponce /
Diciembre 17, 2014
A process system can be understood as an approach to manage an organization. However, there are other important angles that support operational activities. These are among others: quality, risk and knowledge management. In this sense, process management is like a piece of cake, which interacts with other slices at operational level and helps organizations achieve their goals.
Business Process Management
At the end of September of this year I attended a seminar in Vienna on this issue, organized by BOC Information Technologies Consulting AG. Some interesting highlights I took back home were as follows:
A process management system needs a methodology for its implementation. This is often called Business Process Management (BPM) life cycle in the business jargon and consists of different steps which build a bridge between the organisational strategy and its daily activities.
The government (public administration) also benefits when applying process management practices. The government may differ from private companies on its orientiation (public services vs selling products/services) and income generation (taxes vs profits). However, it shares the same ultimate goal: to satisfy customers through the services provided.
One of the big challenges towards implementing processes is to understand “what does my customer really need”: It is thus crucial to gather relevant information from the ground and based on accurate sources.
Information technologies have also strongly impacted process management in the last few years. Nowadays there are several software packages (BPM-tools) that support the documentation and automatization of processes.
Thus, business process management interacts with quality, knowledge and risk controll. But it also brings processes, people and technology together.